What does shipping cost?
Standard tracked shipping is CAD $4.99 to Canada and the USA, and free on orders over CAD $50. The applicable shipping charge is shown before you place an order.
How long does delivery take?
Most orders arrive in about 1–2 weeks after dispatch, although our usual delivery estimate is 7–15 business days depending on supplier and destination. Allow 1–3 business days for processing. Holidays, customs and carrier delays can add time.
Where do you ship?
We currently ship to Canada and the USA. Orders are fulfilled by our suppliers, so items in the same order may arrive in separate tracked packages.
What is your returns policy?
Contact us within 30 days of delivery to request a return of unused items. If an item arrives damaged or incorrect, email your order details and a clear photo of the problem so we can arrange a replacement or refund. See Returns & Refunds for details.
How can I track my order?
Tracking is provided once your parcel ships. Carrier updates can take a little time to appear. If you cannot find your tracking details or an update seems overdue, email support@petvya.com with your order number.
Which payment methods can I use?
Major cards are intended to be accepted via secure checkout when payment processing is enabled. Payment setup is still being prepared; only methods actually displayed at checkout will be available. We do not take card details by email.
How do I contact support?
Email support@petvya.com or use the form on our Contact page. Include your order number if you have one, but never include passwords or full payment-card information.
Can I change or cancel an order?
Contact support@petvya.com as soon as possible with your order number and requested change. We will check whether the supplier has started processing or dispatched it. Changes and cancellations are not guaranteed once processing begins; shipped items follow the returns policy.